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Sage Accpac CRM
 Sage
Accpac CRM is an integrated sales, marketing, customer support and
call center automation solution. Sage Accpac CRM is completely internet and WAP
enabled, providing users access anytime, anywhere via a Web browser
or wireless device, such as a PocketPC or WAP enabled mobile phone.
Sage Accpac CRM integrates with Sage Accpac Advantage Series 5.0 and Sage
Pro ERP "out-of-the-box" providing authorized
Sage Accpac CRM users
efficient access to vital customer, partner and related
transactional data.
Full integration to other business-critical solutions you use every
date, such as Microsoft Outlook and Lotus Notes, as well as
proprietary systems ensure that Sage CRM is a complete portal to all the
data and applications you count on to help you manage your business.
Sage Accpac CRM And The Customer Experience
In today’s highly competitive global marketplace, customer loyalty
is a key element of business success. Businesses looking to increase
profitability must focus on increasing customer satisfaction and
retention while reducing unnecessary expenses.
The challenge lies in building and retaining customer loyalty in the
modern economy, where shopping around has never been so fast and
easy. The Internet allows companies to keep customers’ more
informed, resulting in increased expectation levels, making it far
more difficult to keep them loyal. Previously, companies with deep
pockets held a decisive business advantage with the ability to reach
more people at greater distances, and at reduced costs. The
Internet, and other dramatic technological breakthroughs have
created opportunities for small and mid-market businesses to reach
out to those same prospects. Companies today must find creative ways
to increase customer satisfaction, and the value of the relationship
they provide to the client without increasing costs.
Truly customer-centric organizations attempt to ensure that
customers have a consistent, satisfying, and personalized experience
when interacting with the organization. Regardless of whether they
are dealing with representatives from sales, customer care, support,
or how they choose to interact with you- face-to-face, by phone, or
online through the web or email. Further complicating this business
practice is that the tremendous information gathered by modern
organizations is scattered across multiple databases in different
internal functional organizations such as marketing, customer
support, sales, accounting and operations. As a result, most
organizations have large quantities of information gathered, but its
value is only minimally realized because employees don’t have access
to all the information needed to provide superior service. Sage Accpac CRM, part of the Sage suite of end-to-end e-business management
solutions, provides small and medium sized businesses a single
portal to all customer information in a single place, while making
the information easily accessible to everyone who requires access
from the desktop, the Internet, or wireless device. Sage Accpac CRM
ensures that customers will have a personalized, consistent, and
satisfying experience in every contact they have with the
company-regardless of where they touch the company or what means of
communication they use.
The result is increased customer satisfaction, loyalty and dramatic
increases in organizational efficiency, resulting in higher revenues
and lower costs. |
